TERMS & CONDITIONS

1. Acceptance of These Terms

Welcome to InstaeVisa.com, operated by Alex Tour and Travel Pvt. Ltd. By accessing or using this website, submitting an application, or purchasing any of our services, you confirm that you have read, understood, and accepted these Terms & Conditions. If you do not agree with these Terms, please discontinue the use of this website and our services.

These Terms apply to every visitor, customer, and user of our website.

2. About Our Services

InstaeVisa.com is a privately operated visa assistance platform. We provide administrative support, document review, application preparation, and submission assistance where permitted.

We are not an embassy, consulate, immigration department, or government agency. We do not issue visas, make immigration decisions, or influence the outcome of any application.

All approvals, refusals, processing times, and visa conditions are determined exclusively by the relevant government authority.

3. Eligibility

By using our services, you confirm that:

• You are at least 18 years of age or have permission from a legal guardian.
• All information submitted is true and accurate.
• You possess valid travel documentation where required.
• You understand that providing false or misleading information may result in application refusal without any liability on our part.

4. User Responsibilities

You are responsible for:

• Providing complete and accurate information.
• Uploading genuine documents.
• Responding promptly to requests for additional information.
• Reviewing your application before submission.
• Ensuring your passport meets the destination country's validity requirements.

Failure to provide accurate information may delay or negatively affect your application.

5. Visa Decisions

We do not guarantee visa approval.

Every visa application is assessed independently by the relevant immigration authority. Approval, refusal, processing time, validity period, number of entries, and permitted duration of stay remain entirely at the discretion of that authority.

6. Fees and Charges

The total amount payable before checkout may include:

• Government processing fees (where applicable)
• Professional service charges
• Payment processing costs
• Optional priority handling services
• Bank and Admin Charges

Prices may change without notice if government authorities revise their official fees or procedures before payment is completed.

7. Refund Policy

Refund eligibility depends on the stage of your application.

Refunds will generally not be available after work has commenced or after an application has been submitted to the relevant authority.

Government fees, biometric charges, third-party costs, and payment processing fees are normally non-refundable unless required by applicable law.

8. Processing Time

Estimated processing times shown on our website are provided for guidance only.

Actual processing depends entirely on the relevant immigration authority and may vary due to public holidays, security checks, high application volumes, additional document requests, or changes in government policy.

We cannot guarantee any specific completion date.

9. Contact Information

Alex Tour and Travel Pvt. Ltd.

Website: https://www.instaevisa.com

Email: support@instaevisa.com

Corporate Office: Office No. 933, 9th Floor, Fusion Ufairia Mall, Sector 16, Greater Noida, Uttar Pradesh, India

Registered Office: WZ-A-175, WZ-A-183, Second Floor, Hastsal Road, Uttam Nagar, West Delhi, Delhi – 110059, India

10. Priority Processing Services

Where available, customers may choose Priority, Rush, or Urgent Processing Services for an additional service fee. These options only prioritize the preparation and handling of your application by InstaeVisa.com.

Priority services do not guarantee faster approval, same-day visa issuance, or any specific processing time by the relevant government authority. Final processing remains entirely under the control of the respective immigration department.

11. Additional Documents

Immigration authorities may request additional information or supporting documents at any stage of the application process.

You agree to provide such documents within the requested timeframe. Failure to respond promptly may result in delays, cancellation, or refusal of your application, for which InstaeVisa.com shall not be held responsible.

12. Accuracy of Information

You are solely responsible for ensuring that all information submitted through our website is complete, accurate, and consistent with your passport and supporting documents.

InstaeVisa.com is not responsible for delays, refusals, penalties, or financial losses resulting from inaccurate, incomplete, or misleading information provided by the applicant.

13. Communication

By using our services, you consent to receive communications related to your application through email, telephone, SMS, or WhatsApp.

These communications may include:

• Application status updates
• Requests for additional documents
• Payment confirmations
• Service notifications
• Important travel or immigration updates

You are responsible for keeping your contact details current and ensuring that our emails are not blocked by spam filters.

14. Privacy and Data Protection

We collect personal information only for the purpose of providing our visa assistance services.

Your information may be shared with government authorities, authorised service providers, payment processors, or trusted business partners only when necessary to complete your requested service or comply with applicable laws.

Our handling of personal information is governed by our Privacy Policy.

15. Intellectual Property

All content available on InstaeVisa.com, including but not limited to text, graphics, logos, icons, images, software, page layouts, trademarks, and website design, is owned by or licensed to Alex Tour and Travel Pvt. Ltd.

No content may be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission.

16. Acceptable Use

Users agree not to:

• Use the website for unlawful purposes.
• Submit false or fraudulent information.
• Upload malicious software or harmful code.
• Attempt to gain unauthorised access to our systems.
• Interfere with the operation or security of the website.
• Copy or scrape website content using automated tools.

Any violation may result in suspension of access and possible legal action.

17. Third-Party Services

Our website may contain links or references to third-party websites, payment gateways, courier companies, or government portals.

These services operate independently. InstaeVisa.com does not control their content, availability, privacy practices, or security and accepts no responsibility for any issues arising from their use.

18. Limitation of Liability

To the fullest extent permitted by applicable law, InstaeVisa.com and Alex Tour and Travel Pvt. Ltd. shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Visa refusal or cancellation
• Delayed government processing
• Changes in immigration policies
• Airline schedule changes
• Travel disruptions
• Financial losses
• Missed business opportunities
• Hotel or flight cancellation costs

Our total liability, if any, shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

19. Indemnification

You agree to defend, indemnify, and hold harmless Alex Tour and Travel Pvt. Ltd., its directors, employees, affiliates, contractors, and representatives from any claims, liabilities, damages, costs, or expenses arising out of:

• Your misuse of the website.
• Violation of these Terms.
• Submission of false information.
• Violation of any applicable law or regulation.

20. Suspension or Termination

We reserve the right to suspend, refuse, or terminate access to our services without prior notice if we reasonably believe that:

• Fraudulent activity has occurred.
• Payment has been reversed or disputed.
• False information has been submitted.
• The website is being misused.
• Applicable laws or regulations require such action.

Termination of access does not affect any obligations that arose before termination.

21. Force Majeure

InstaeVisa.com and Alex Tour and Travel Pvt. Ltd. shall not be responsible for any delay, interruption, or failure to perform our services due to circumstances beyond our reasonable control. Such circumstances include, but are not limited to, natural disasters, pandemics, war, civil unrest, terrorism, government actions, labour disputes, power outages, internet failures, cyber-attacks, transportation disruptions, or technical failures affecting government systems.

22. No Immigration or Legal Advice

The information available on this website is provided solely for general guidance regarding visa application procedures.

We are not a law firm, immigration consultancy, or government authority. Nothing on this website should be interpreted as legal, immigration, or professional advice. Customers requiring legal advice should consult a qualified legal professional.

23. Disclaimer of Warranties

All services and information provided through InstaeVisa.com are offered on an "as available" and "as is" basis.

While we make every reasonable effort to maintain accurate information, we do not guarantee that:

• Website content will always be complete or error-free.
• Government policies will remain unchanged.
• Visa eligibility requirements will remain the same.
• Processing times displayed on our website will always reflect actual government timelines.

Government authorities may modify their rules without prior notice.

24. Electronic Records

You agree that electronic records, digital communications, online application forms, scanned documents, and electronic confirmations shall have the same legal effect as paper documents where permitted by applicable law.

25. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any dispute arising out of or relating to these Terms or the services provided by Alex Tour and Travel Pvt. Ltd. shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India, unless otherwise required by applicable law.

26. Changes to These Terms

We may revise, update, or replace these Terms & Conditions at any time without prior notice.

The latest version will always be published on InstaeVisa.com together with the effective date. Continued use of the website after any revision constitutes acceptance of the updated Terms.

27. Google Ads & Consumer Transparency

InstaeVisa.com is committed to maintaining transparency regarding the nature of its services.

We do not make false or misleading claims regarding visa approvals, government relationships, or processing times.

Where applicable, service fees and government fees are clearly disclosed before payment. Any estimated processing times published on the website are indicative only and should not be interpreted as guaranteed outcomes.

28. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be interpreted to the minimum extent necessary while the remaining provisions shall continue in full force and effect.

29. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund Policy, and any additional policies published on InstaeVisa.com, constitute the complete agreement between you and Alex Tour and Travel Pvt. Ltd. concerning the use of our website and services.

No oral statement, representation, or prior communication shall modify these Terms unless confirmed in writing by an authorised representative of the Company.

30. Contact Information

Legal Entity: Alex Tour and Travel Pvt. Ltd.

Website: www.instaevisa.com

Email: support@instaevisa.com

Corporate Office: Office No. 933, 9th Floor, Fusion Ufairia Mall, Sector 16, Greater Noida, Uttar Pradesh 201318, India.

Registered Office: WZ-A-175, WZ-A-183, Second Floor, Hastsal Road, Uttam Nagar, West Delhi, Delhi – 110059, India.

Company Identification Number (CIN): U63000DL2016PTC302594

GSTIN: 07AAOCA5502G1ZT

Independent Service Disclosure

InstaeVisa.com is a privately operated visa assistance platform owned and managed by Alex Tour and Travel Pvt. Ltd.

We assist customers with application preparation, document verification, and administrative support for visa-related services where permitted. We are not an embassy, consulate, immigration authority, or government agency, and we do not issue visas or make immigration decisions.

Visa approvals, refusals, processing times, validity periods, and entry permissions are determined solely by the relevant government or immigration authority.

Applicants may also choose to submit their visa applications directly through the official government website where such option is available.