Privacy Policy

1. Introduction

Welcome to InstaeVisa.com ("Website", "we", "our", or "us"), a visa assistance platform owned and operated by Alex Tour and Travel Pvt. Ltd.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or use our visa assistance services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

InstaeVisa.com is an independent travel and visa assistance company.

We assist applicants with:

Visa application preparation
Document verification
Administrative support
Application submission assistance (where permitted)
Customer support throughout the application process

We are not an embassy, consulate, immigration authority, or government agency. Visa decisions are made solely by the relevant government authority.

3. Scope of this Privacy Policy

This Privacy Policy applies to:

Visitors browsing our website
Customers using our visa assistance services
Individuals contacting us by email, telephone, WhatsApp, or contact forms
Users subscribing to newsletters or promotional communications

It covers information collected through our website and other official communication channels operated by Alex Tour and Travel Pvt. Ltd.

4. Information We Collect

Depending on the services you request, we may collect the following categories of information.

Personal Information

Full name
Date of birth
Gender
Nationality
Passport details
Residential address
Email address
Mobile number

Travel Information

Destination country
Intended travel dates
Purpose of travel
Previous travel history (where required)
Accommodation details (if applicable)

Supporting Documents

During the visa application process, you may provide documents such as:

Passport copy
Passport-size photograph
National identity documents
Flight itinerary
Hotel booking confirmation
Invitation letters
Financial documents
Other documents requested for your selected visa category

Technical Information

When you access our website, we may automatically collect technical information including:

Browser type and version
Device information
Operating system
IP address
Language preferences
Date and time of access
Pages viewed
Referring website
Website usage statistics

5. Information You Voluntarily Provide

You may voluntarily provide information when you:

Complete an online application
Contact our customer support
Send emails
Submit enquiry forms
Upload supporting documents
Participate in surveys
Leave feedback
Request assistance through WhatsApp or telephone

You are responsible for ensuring that the information you provide is accurate and up to date.

6. How We Use Your Information

Your information is collected only for legitimate business purposes, including:

Processing visa assistance requests
Preparing application documents
Verifying submitted information
Communicating with customers
Providing customer support
Sending application status updates
Responding to enquiries
Improving website functionality
Detecting fraud and preventing misuse
Meeting legal and regulatory obligations

We use personal information only to the extent necessary for providing the requested services.

7. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following legal grounds:

Your consent
Compliance with legal obligations
Protection against fraud or misuse
Legitimate business interests, provided such interests do not override your privacy rights

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve user experience and website performance.

Cookies may be used to:

Remember your preferences
Maintain secure user sessions
Measure website traffic
Improve website performance
Analyse visitor behaviour
Personalise website content

Most web browsers allow you to control or disable cookies through browser settings. Please note that disabling cookies may affect certain website features.

9. Analytics and Website Performance

We may use website analytics tools to understand how visitors interact with our website.

These tools may collect anonymous information relating to:

Page visits
Session duration
Device type
Browser information
Traffic sources
General geographic region
Website performance metrics

10. Payment Information

Payments made through InstaeVisa.com are processed using trusted third-party payment service providers. We do not intentionally store your complete debit card, credit card, CVV, or internet banking credentials on our servers.

Payment processors may collect transaction-related information necessary to complete your payment securely. Such processing is governed by the respective payment provider's privacy and security policies.

11. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

Your information may be shared only when necessary with:

Relevant government departments or immigration authorities.
Law enforcement or regulatory authorities where legally required.

Information is shared only for legitimate business, legal, or operational purposes.

12. Government Authorities

As part of our visa assistance services, the personal information and supporting documents you provide may be submitted to the relevant embassy, consulate, immigration authority, or authorised visa processing centre where required for your application.

Once information has been submitted to a government authority, its handling and retention are subject to that authority's own privacy policies, procedures, and applicable laws.

13. International Data Transfers

As InstaeVisa.com provides visa assistance services for multiple countries, your personal information may be transferred to the relevant embassy, consulate, immigration authority, visa processing centre, or authorised service providers located in the country for which you are applying.

Where such transfers are necessary, we take reasonable measures to protect your personal information in accordance with applicable data protection laws and industry-standard security practices.

14. Data Security

We implement appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure, or destruction.

Our security measures may include:

Secure encrypted connections (SSL/TLS)
Restricted staff access
Password-protected systems
Firewall and server security controls
Routine security monitoring
Access logging where appropriate

Although we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

15. Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfil the purposes described in this Privacy Policy, comply with applicable legal and regulatory requirements, resolve disputes, enforce our agreements, and protect our legitimate business interests.

The length of time we retain your information depends on the nature of the services provided, applicable legal obligations, and operational requirements. When your personal information is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.

16. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Request restriction of processing.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of the personal information you have provided.

Requests may be submitted by contacting us using the details provided at the end of this Privacy Policy. We may request additional information to verify your identity before processing your request.

17. Marketing Communications

If you choose to subscribe to newsletters or promotional updates, we may send you information about our services, travel updates, offers, or important announcements.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting our customer support team.

Please note that service-related communications, such as application updates or security notifications, may still be sent where necessary to fulfil our contractual or legal obligations.

18. Data Accuracy

You are responsible for ensuring that all personal information submitted to InstaeVisa.com is accurate, complete, and kept up to date.

Providing inaccurate or incomplete information may affect the quality of our services or the processing of your visa application.

19. Confidentiality

Our employees, contractors, and authorised service providers are required to maintain the confidentiality of personal information and may access such information only when necessary to perform their authorised duties.

Reasonable administrative and contractual safeguards are maintained to protect confidential information from unauthorised disclosure.

20. Automated Decision-Making

InstaeVisa.com does not make immigration or visa approval decisions through automated systems.

Any automated tools used on our website are intended only to improve customer service, website functionality, fraud prevention, or operational efficiency. Final visa decisions are made solely by the relevant government or immigration authority.

21. Children's Privacy

Our website and services are intended for individuals who are legally capable of entering into a contract or whose applications are submitted by a parent, legal guardian, or authorised representative.

We do not knowingly collect personal information directly from children without appropriate authorisation. If you believe that a child has provided personal information without proper consent, please contact us so that we can take appropriate action.

22. Third-Party Websites

Our website may contain links to external websites operated by government authorities, embassies, payment providers, or other third parties.

These websites operate independently and have their own privacy policies and terms of use. We are not responsible for the content, security, or privacy practices of third-party websites. We encourage users to review the privacy policies of any external website they visit.

23. Cookies and Browser Controls

Most internet browsers allow users to accept, reject, or delete cookies through browser settings.

Disabling certain cookies may affect website functionality, including login sessions, application progress, saved preferences, and other personalised features.

For more information about managing cookies, please refer to your browser's help documentation.

24. Analytics and Advertising Technologies

We may use analytics and advertising technologies to understand website performance, improve user experience, and measure the effectiveness of our marketing campaigns.

These technologies may collect information such as browser type, device information, pages visited, session duration, referral source, and general location based on IP address.

Where required by applicable law, consent will be requested before placing non-essential cookies or similar tracking technologies on your device.

25. Legal Compliance

We may use or disclose your personal information where required or permitted by applicable law, including to:

Comply with applicable laws, regulations, or legal obligations.
Respond to lawful requests, court orders, subpoenas, or requests from government authorities.
Protect the rights, property, or safety of Alex Tour and Travel Pvt. Ltd., our customers, or others.
Detect, investigate, prevent, or address fraud, security incidents, or other unlawful activities.
Establish, exercise, or defend legal claims.
Enforce our Terms & Conditions and other applicable policies.

Any disclosure of personal information will be limited to what is reasonably necessary and permitted under applicable law.

26. Updates to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.

The updated version will be published on InstaeVisa.com together with the revised Effective Date. Continued use of our website after any update constitutes acceptance of the revised Privacy Policy.

27. Your Responsibilities

When using our website and services, you agree to:

Provide accurate and complete information.
Protect your account credentials where applicable.
Notify us promptly of any unauthorised use of your information.
Review this Privacy Policy periodically for updates.

28. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way we process your personal information, please contact us using the details below:

Alex Tour and Travel Pvt. Ltd.

Website: www.instaevisa.com

Email: support@instaevisa.com

Corporate Office: Office No. 933, 9th Floor, Fusion Ufairia Mall, Sector 16, Greater Noida, Uttar Pradesh – 201318, India.

Registered Office: WZ-A-175, WZ-A-183, Second Floor, Hastsal Road, Uttam Nagar, West Delhi, Delhi – 110059, India.

Company Identification Number (CIN): U63000DL2016PTC302594

GSTIN: 07AAOCA5502G1ZT

29. Independent Service Disclosure

InstaeVisa.com is a privately operated visa assistance platform owned and managed by Alex Tour and Travel Pvt. Ltd.

We provide administrative assistance, document review, application preparation, and support services relating to visa applications where permitted by law.

We are not an embassy, consulate, immigration authority, or government agency. We do not issue visas, make immigration decisions, or guarantee the approval of any application.

Visa approvals, refusals, processing times, entry permissions, and other immigration decisions are determined solely by the relevant government or immigration authority.

Where available, applicants may also choose to apply directly through the official government website of the destination country.

30. Contact for Privacy Requests

To exercise your privacy rights or submit a request relating to your personal information, please contact:

Alex Tour and Travel Pvt. Ltd.
Email: support@instaevisa.com

We will review and respond to valid requests within a reasonable period, subject to applicable laws and verification of identity where necessary.